TERMS OF SERVICE

Last updated: September 16, 2026

These Terms of Service govern your use of actora.shop (the “Site”) and any purchases made through Actora.

ORDER CHANGES AND CANCELLATIONS

If you need to request a change or cancellation to an order, please contact us at customerservice@actorasupport.com as soon as possible.

We begin processing orders quickly and cannot guarantee that changes or cancellations can be made once an order has entered processing or fulfillment. Any returns, refunds, replacements, or cancellations are also subject to our Refund Policy and any rights you may have under applicable law.

OVERVIEW

This website is operated under the Actora brand. Throughout the Site, the terms “we”, “us” and “our” refer to Actora.

Actora offers this website, including all information, tools, products, and services available from this Site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or made available by hyperlink.

These Terms apply to all users of the Site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the Site or use our Services.

Any new features or tools added to the current store will also be subject to these Terms. We may update, change, or replace any part of these Terms by posting updates to the Site. Your continued use of the Site after changes are posted constitutes acceptance of those changes, subject to applicable law.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given any required consent for your minor dependents to use the Site.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any laws applicable to your use of the Service.

You must not transmit worms, viruses, malicious code, or other material designed to interfere with or damage the Site or Services.

A breach or violation of these Terms may result in suspension or termination of your access to the Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone where permitted by law.

You understand that content you submit, other than payment-card information, may be transferred across various networks and adapted to technical requirements of connecting networks or devices. Payment-card information is encrypted during transmission through supported payment systems.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

Headings in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to keep information on the Site accurate and current, but information may occasionally be incomplete, outdated, or contain errors.

Material on the Site is provided for general information and should not be relied upon as the sole basis for decisions where more complete or current information is reasonably required.

The Site may contain historical information that is provided for reference only.

We may modify Site content at any time, subject to applicable law.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products may change without prior notice, except where notice is required by law or where a completed order is already binding.

We reserve the right to modify, suspend, or discontinue the Service or any part of it, subject to applicable legal obligations.

We are not responsible for changes, suspensions, or discontinuations except where liability cannot legally be excluded.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the Site and may have limited quantities.

Returns, refunds, replacements, and exchanges are governed by our Refund Policy and applicable consumer law.

We make reasonable efforts to display product images, packaging, colors, and descriptions accurately. However, displays and device settings may affect how products appear.

We reserve the right, where lawful, to:

• limit sales by person, household, geographic region, or jurisdiction;

• limit quantities;

• change product descriptions or pricing;

• discontinue products; and

• refuse offers where prohibited or otherwise unlawful.

Product information is provided for general informational purposes and does not replace professional medical advice. Always follow product directions and consult a qualified healthcare professional where appropriate.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where permitted by law, including where we reasonably suspect fraud, misuse, pricing errors, unauthorized resale, or payment issues.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, or shipping address where reasonably necessary.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at checkout.

You agree to provide current, complete, and accurate purchase and account information and to promptly update that information where necessary.

For information about returns and refunds, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not control.

Such tools may be provided “as is” and “as available.” Your use of third-party tools is subject to the terms and policies of the relevant third party.

We are not responsible for third-party tools except to the extent liability cannot be excluded under applicable law.

New Services or features introduced through the Site may also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or Services may include links to third-party websites or services.

We are not responsible for the content, accuracy, privacy practices, products, services, or transactions of third parties.

You should review the relevant third party’s policies before engaging in a transaction or providing personal information.

Questions or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit reviews, comments, suggestions, ideas, photographs, feedback, or other materials to us, you represent that you have the right to submit that content.

Unless otherwise agreed, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content in connection with our business, marketing, and Services, subject to applicable law and our Privacy Policy.

You must not submit content that:

• violates another person’s intellectual property, privacy, publicity, or other rights;

• is unlawful, defamatory, abusive, obscene, or misleading;

• contains malicious code; or

• falsely represents your identity or the origin of the content.

We may remove or restrict content where we reasonably believe it violates these Terms or applicable law.

SECTION 10 - PERSONAL INFORMATION

Your submission and our processing of personal information through the Site are governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, update information, and cancel affected orders where legally permitted.

Nothing in this section limits rights you may have under applicable consumer law.

SECTION 12 - PROHIBITED USES

You may not use the Site or its content:

(a) for unlawful purposes;
(b) to solicit or participate in unlawful acts;
(c) to violate applicable laws or regulations;
(d) to infringe intellectual property or other rights;
(e) to harass, abuse, threaten, defame, discriminate against, or harm others;
(f) to submit false or misleading information;
(g) to upload or transmit malicious code;
(h) to improperly collect or track personal information of others;
(i) to spam, phish, pharm, pretext, crawl, scrape, or otherwise misuse the Site;
(j) for obscene or unlawful purposes; or
(k) to interfere with or circumvent security features.

We may suspend or terminate access for violations of this section.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Site and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, including liability for fraud, intentional misconduct, or other liability that cannot legally be excluded.

To the maximum extent permitted by law, Actora and its affiliates, employees, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or Services.

Any limitation of liability is subject to mandatory consumer rights and applicable law.

SECTION 14 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Actora and its affiliates, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers from claims or demands arising from your material breach of these Terms, violation of applicable law, or infringement of another party’s rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using the Services at any time.

We may suspend or terminate access where you materially violate these Terms or where otherwise permitted by law.

Rights and obligations that by their nature should survive termination will continue after termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms, together with policies and notices incorporated by reference, constitute the agreement governing your use of the Site and Services, except where another written agreement expressly applies.

Our failure to enforce a provision does not waive our right to enforce it later.

SECTION 18 - GOVERNING LAW

These Terms are governed by applicable law, including the laws applicable to the business operating Actora, without depriving consumers of any mandatory protections available to them under the laws of their country or place of residence.

Any dispute will be handled by the courts or dispute-resolution bodies having jurisdiction under applicable law.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time by posting a revised version on the Site.

Where required by law, we will provide additional notice of material changes.

Your continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

customerservice@actorasupport.com

For customer service, order questions, returns, or other support matters, please use the same email address.