Privacy Policy

Last updated: September 15, 2026

This Privacy Policy describes how actora.shop (the “Site”, “Actora”, “we”, “us”, or “our”) collects, uses, and discloses personal information when you visit, use our services, contact us, or make a purchase from the Site.

Contact

If you have questions about this Privacy Policy, our privacy practices, your personal information, or would like to make a complaint or privacy request, please contact us at:

Customer Support: customerservice@actorasupport.com

Additional business and legal information is provided below in the Business and Legal Information section.

Personal Information We Collect

Depending on how you use the Site, we may collect the following categories of personal information.

Device and Usage Information

We may automatically collect information about your device and how you interact with the Site, including browser type and version, IP address, time zone, cookie and similar technology information, pages and products viewed, referring pages or websites, search terms, interactions with the Site, and information used to help detect fraud, abuse, or security incidents.

We may collect this information through cookies, log files, pixels, tags, web beacons, and similar technologies.

Order and Transaction Information

When you place or attempt to place an order, we may collect information including your name, billing address, shipping address, email address, phone number, order details, payment-related information, and information necessary to process, fulfill, ship, refund, or otherwise manage your order.

Payment information may be processed by third-party payment providers. We do not necessarily store complete payment-card details ourselves.

Customer Support Information

If you contact us for support, we may collect information you choose to provide, including your name, email address, phone number, order number, shipping information, the contents of your message, photographs, documents, or other materials you send us, and information reasonably necessary to investigate and respond to your request.

Customer support communications may be handled by our staff and service providers acting on our behalf.

How We Use Personal Information

We may use personal information to:

• provide, operate, and improve the Site and our services;

• process payments and orders;

• fulfill and ship orders;

• provide order confirmations and updates;

• provide customer support;

• process returns, refunds, replacements, and other requests;

• detect and prevent fraud, abuse, security incidents, and unlawful activity;

• comply with legal and regulatory obligations;

• communicate with you about our products, services, and offers where permitted;

• measure and improve the effectiveness of our Site, marketing, and advertising; and

• protect our rights, customers, business, and service providers.

How We Share Personal Information

We may share personal information with service providers and other third parties where reasonably necessary to operate our business and provide our services. These may include Shopify, payment processors, shipping and fulfillment providers, customer-support providers, website hosting, analytics, security and fraud-prevention providers, advertising and marketing partners where permitted by law, and professional advisers or authorities where legally required.

Shopify's privacy information is available at:
https://www.shopify.com/legal/privacy

We may also disclose information as part of a business transaction such as a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law.

Advertising and Marketing

We may use personal information and information about your interactions with the Site to measure advertising performance, understand customer interests, and show or help deliver advertising.

Where required by law, advertising or marketing cookies and similar technologies are used only after obtaining the required consent.

Advertising partners may process information under their own privacy policies. Depending on the services enabled on the Site, these partners may include platforms such as Meta.

You may be able to control certain advertising preferences through the settings offered by the relevant advertising platform, your browser, or our cookie-consent tools.

You can also learn more about interest-based advertising and available opt-out tools through the Digital Advertising Alliance at:
https://optout.aboutads.info/

Legal Bases for Processing in the EEA and UK

Where the General Data Protection Regulation (“GDPR”), UK GDPR, or similar law applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests, consent, and other legal bases available under applicable law.

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing that occurred before withdrawal.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services and fulfill orders, maintain business and transaction records, comply with tax, accounting, legal, and regulatory requirements, resolve disputes, enforce agreements, and prevent fraud and abuse.

Retention periods may vary depending on the type of information and applicable legal requirements.

International Data Transfers

Some of our service providers may process personal information in countries outside the country where you live, including countries outside the European Economic Area.

Where required, we rely on appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.

For more information about Shopify's approach to privacy and international data transfers, see:
https://www.shopify.com/legal/privacy

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, objection, withdrawal of consent, data portability, and to lodge a complaint with a competent data-protection authority.

To exercise a privacy right, contact:

customerservice@actorasupport.com

We may need to verify your identity before processing certain requests.

California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law. Depending on the law and our activities, these rights may include rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising, sale, or sharing activities.

We do not sell personal information for monetary payment. Certain disclosures involving advertising or analytics partners may be considered “sharing,” “targeted advertising,” or a “sale” under some U.S. state privacy laws even where no money is exchanged.

Requests may be submitted to:

customerservice@actorasupport.com

Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, support checkout and account functions, understand Site usage, maintain security, and, where permitted, support analytics and advertising.

Cookies may include strictly necessary cookies, functional cookies, analytics cookies, and advertising cookies.

Where required by law, non-essential cookies are used only after obtaining the required consent.

You can manage cookies through our cookie-consent tools, where available, and through your browser settings. Blocking certain cookies may affect Site functionality.

Shopify provides additional information about cookies used across its services at:
https://www.shopify.com/legal/cookies

Do Not Track and Global Privacy Signals

Some browsers offer “Do Not Track” or similar signals. Because there is no single universally accepted technical standard for all such signals, the Site may not respond to every signal in the same way.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will do so as required.

SMS and Electronic Marketing

If you provide your phone number or email address and consent to receive marketing communications, we may use that information to send marketing messages, offers, abandoned-cart or checkout reminders, transactional messages, order updates, and requests for reviews.

Consent to receive marketing communications is not a condition of purchase unless otherwise stated where legally permitted.

You can unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of marketing SMS messages using the instructions provided in the message.

We do not sell your SMS opt-in information or consent information to third parties for their own independent marketing purposes.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites and Services

The Site may contain links to websites, apps, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

Business and Legal Information

For general business and support inquiries, please contact:

Customer Support
customerservice@actorasupport.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this policy.

Complaints

If you have a privacy complaint, please contact us first at:

customerservice@actorasupport.com

If you are located in the EEA or UK and are not satisfied with our response, you may also have the right to lodge a complaint with the data-protection authority responsible for your place of residence, work, or the location of the alleged infringement.